1. Is KYC required to obtain the Moonwell Card?

   • Yes, you need to complete a simple KYC (Know Your Customer) process to obtain your Moonwell Card.

2. What are the documents required to proceed with the KYC process?

   • National ID’s, passports, and driver's licenses are accepted for KYC verification.

   - Ensure the document is original, clear, and valid for at least 3 months from the date of submission.

   • Passports and documents in English have a higher acceptance rate.

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3. How long does KYC verification take? - Typically, KYC verification is completed within 24-48 hours.

• If all information matches the submitted documents, your application may be approved instantly.
• Discrepancies may require manual review, which could extend the verification time to 48 hours.

4. Why might a KYC application be declined? Your KYC application could be declined for the following reasons:

      - Name mismatch
   
      - Underage
   
      - Issues with the documents that you have submitted
   
      - Expired documents
   
      - Unsupported documents
   
      - Unsupported country
   

Need Help? If you have any questions about the KYC process, feel free to contact us at [email protected].